On Monday, December 5, 2011, a daughter called the Fulton County Sheriff’s Office from California to ask for help concerning her 87-year-old mother, Mrs. Sue W. of South Fulton County. The daughter told Deputy E. Jones that she had not been able to reach her mother in two days and the daughter was extremely worried, becoming emotional on the telephone. Deputy Jones comforted the daughter and assured her that he would send someone to the mother’s house to check on her.
Deputy J. Underwood of the Law Enforcement Division is assigned to the area which includes the home of Miss Sue. Deputy Underwood was ordered to perform a signal 89, welfare check for Mrs. White to see whether she was okay. When Deputy Underwood knocked on the front door, she did not receive a response. It occurred to the deputy to walk around back to investigate further. Deputy Underwood found a sliding door, knocked, and called out, “Miss Sue, Miss Sue?” That’s when the deputy heard a voice from inside the home say, “Yes.” Miss Sue began to explain that she had been injured and on the floor for two days. She had been unable to call anyone for help. Deputy Underwood used her radio to call for Emergency Medical Services personnel on Miss Sue’s behalf.
As Miss Sue began to cry, Deputy Underwood remained calm and advised dispatchers that if Miss Sue could not open the door, then Fire Rescue personnel would have to gain entry into the home. Deputy Underwood told Miss Sue that she needed her help to get the door opened. The deputy turned into a coach and instructed Miss Sue to gently slide across the floor to open the sliding door. Miss Sue was nervous, scared, and tired from the ordeal. Putting her own emotions and worries aside, Deputy Underwood kept a cool head and insisted to Miss Sue that she could do this. So Miss Sue tried to move and the deputy encouraged her. Deputy Underwood began to lower herself to show the 87-year-old how to move a little bit at a time to inch her way to the lock. While in pain, Miss Sue was able to focus on Deputy Underwood’s voice and accomplish the goal of opening the door. When the two were no longer separated by the door, Deputy Underwood gave a tearful Miss Sue a hug. The deputy found a blanket to cover the lady.
At one point, Deputy Underwood needed to step away to use the telephone and Miss Sue begged her not to go but the deputy assured her that she would be right back. Deputy Underwood called the daughter in California to let her know that her mother was okay and that an ambulance was on the way. The deputy also needed to know to which hospital she would prefer her mother be taken. While they waited for EMS, Deputy Underwood offer to help the lady prepare for transport to the hospital. Miss Sue asked the deputy to please get her robe. As Emergency Medical Technicians began checking Miss Sue’s vital signs and readying her for the trip to the hospital, the patient looked around and said, “Where is the deputy?” Deputy Underwood assured her that she was still by her side. A neighbor rode with Miss Sue to a local hospital.
One of Miss Sue’s legs was swollen and very sore. It seems that she had been decorating when the accident occurred. Her daughter later told a reporter that her mother suffered a double fracture in her hip. Fulton County Sheriff Ted Jackson commends Deputy Jacqueline Underwood for utilizing intelligence under pressure, displaying finesse, and showing compassion for Miss Sue. Deputies like Jacqueline Underwood are shining stars in the agency and the law enforcement profession.